BofA under fire from SEIU, consumer groups - Sacramento Business Journal:

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The criticism comes from the , whicjh is trying to organize the bank’s work along with the and the . They said that the largest bank in Californiwa pressured workers to meet sales quotas thatburdenerd customers, especially among the workinfg class, with costly and unnecessargy products. “The SEIU’s claims misrepresent Bank of America’s relationship with its customerw andits associates,” responded Anne Pace, a spokeswoman for N.C.-based BofA (NYSE: BAC).
Some of the practicezs being criticized, such as courtinv those at embassies to sign up for checking accounts andother products, has long been seen as savvuy move by major banks to reach out to Another area of criticism by the groups Tuesdayy involved debt collection. One former BofA employee said the bank falselyu threatenedlegal action, in violation of federa law. The former employee also said the bank called neighbors oftroublexd borrowers, asking them to deliver a message to the BofA custometr and hoping to embarrass “We will not comment on specific allegationsa made by former associates, but will say that our practicea are fair,” BofA’s Pace said.
“Thde bank is committed to providing products and services to all of our customeres to help them meet theirfinancial needs.”